Left wallet in car, car returned 12 hours before I got there. Bad news bears at the airport. Les, the guy in charge, and a gal in a car, found it within 10 minutes. That is stellar service and definitely earned all of my business. Thank you so much.
Definitely Hertz is attempting to pay attention to loyal patrons of Hertz especially after they allowed National to set the bar for them and probably lost customer base. So full credit to Hertz for that. My experience has been overall positive from renting at other Hertz locations where I see more choices and selections for Gold/Presidential Elite members. This location in New Orleans - not sure whether it was the time I landed (close to mid night) there was just one Corolla in the "Pick your own" for presidential Elite segment of the lot - so not much of a choice but I will definitely give the benefit of doubt to Hertz here as I see that they are trying to turn things around and their attitude towards loyal members is changing positively.
New Orleans' Airport has one of the rare car rental facilities attached to the airport so you're not waiting for a shuttle bus; Hertz Gold service is worth signing up for to get you to your car, bypassing the counter and stepping into your rental and driving off. Easy check-out and check-in. Nice car. clean. current year model with safety features that make rentals a breeze.
The 7 seater was a bit expensive but very clean and lashed with high end features. It was very comfortable driving
No line - awesome! Then I had to wait 40 freeking minutes for a car. Late for my meeting. Do not recommend.
Hertz is a US Car Rental based in Kenner, Louisiana. Hertz is located at 600 Rental Blvd, Kenner, LA 70062, USA.
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