I booked and checked-in online so after arriving at the airport all I had to do was go straight to the parking garage and get in the car. The process was quick and easy. The car was clean and in great running order. Returning the vehicle was also a breeze. Alamo is the way to go!
Coming from the West cost to visit family for a week long stay here in Louisiana and also attending a wedding, I had rented a car from Alamo at the New Orleans airport location both of my check in. And check out experience here has gone extremely well I had a great opportunity to meet a wonderful person by the name of Sylvia J. Very nice super sweet lady, I was greeted by her super high energy, you can definitely tell she takes great pride in her job an love serving her customers. Getting my car from her went extremely well I was definitely happy with my car here at Alamo everything is nice. all there cars pretty sharp looking and practically brand new. I was definitely riding in style in a brand new Nissan Maxima Platinum edition. Thank you Sylvia I really appreciate you and your kindness and making my pickup easy and worry free I hope to see you again in the future, I will definitely will be doing business at this location again and I advise others to as well...
Hands down best car rental experience to this day! Our flight was delayed and we arrived at the car rental depot after hours which I thought would be a problem. Turned out it wasn't so bad after all. We reserved a luxury car which I thought would be a Cadillac XTS or similar but to my surprise there was a brand new BMW 740i waiting for us. I was impressed not only by the vehicle provided but also by the ease of the transaction at so late an hour. Thanks Alamo! This is our preferred rental car option every time we travel.
Excellent service. Long line at the counter in the Alamo location in New Orleans but the agent moved quickly. The agent helped us get a bigger car as I realized my original rental wasn’t going to work for us. I found a coupon on Groupon which the agent honored and then some! The rental ended up costing the same as my original. We had to wait a little longer for our vehicle to arrive but we didn’t mind.
Hard part was getting a car. The booth where you sign up told us we could go to the garage and pick out any car we wanted in the class we selected. The garage had zero cars available in the class we selected, and close to zero cars period. They ended up giving us an upgrade, letting us have the first car that became available. Other than that, the experience was a good one.
The only negative in this rental was with the return experience. Returning the vehicle was a little confusing and I was at the front of the line to return and got skipped over multiple times until I said something.
Alamo Rent A Car is a US Car Rental based in Kenner, Louisiana. Alamo Rent A Car is located at 600 Rental Blvd, Kenner, LA 70062, USA.
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