Hotel has nice rooms, is conveniently located next to the airport, and has a helpful daytime reception staff. However, it's right under the departure corridor for the airport for northbound flights, so noise could be an issue for some. My biggest complaint is the relative unhelpfulness of the late night reception staff. I had some food that I wanted to keep cold during my stay, but my room did not have a mini fridge, and none were available late at night which is what I expected to hear, but they did offer to let me store it in the staff fridge. When I came down to do so, the lady working the front desk was very apathetic at first, but helped me out by putting my food in a bag marked with my room number and checkout time for safe storage. She them picked up the phone while we were still conducting or exchange, which was frankly a bit rude. However, when I checked out the afternoon of the next day, I went to retrieve my food from the front desk. It was not in the fridge behind the desk, nor was it in the other fridge in the hotel where it may have been. So at some point, it appears that my Food mysteriously "disappeared." This was extremely disappointing.
Usually Double Tree is a slightly better better than average hotel but rhis one misses the mark. It was OK but not as nice as you typically expect from Double Tree. The staff was very pleasant and helpful and the Red Beans and Rice was better than I expected. Overall not bad, but just not quite what I expect from the brand.
Shuttle leaves every 30 minutes to the airport so it worked out perfect. Room was nice and clean. I will stay here every time I go to NO. Was here on business.
We needed to book a large group of rooms/event with short notice. The sales team worked very fast to get us everything we needed and more. When one person was not available their coworker/teammate was able to step in and help, working with Becky, Robin and Kijuana is GREAT. They can handle everything and make your stay and event top notch at this hotel.
The restaurant is pretty nice and they have gated parking. Rooms are decent size. And little run down but not a bad place for being right off the airport. Super quick to get into the highway and get to wherever you need to go
Doubletree By Hilton Hotel New Orleans Airport is a US Lodging based in Kenner, Louisiana. Doubletree By Hilton Hotel New Orleans Airport is located at 2150 Veterans Memorial Blvd, Kenner, LA 70062, USA.
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