OLD TIME CUSTOMER SERVICE, what a great place to have work done, I just can't say enough about this custom exhaust shop, A+, A++, A+++,
These guys hit that rare trifecta of good price, quality work, and great costumer service and they have me as a life long customer.
Thank you, for your QUALITY Work, KNOWLEDGEABLE insite and YOUR HONESTY, Thank YOU.
When compelled to get the aging exhaust system on my '03 Tundra some major repair work, I was already discouraged. A local dealer refused to touch it, telling me that the whole thing was "gone" and should be replaced. This was daunting, and my fixed income loomed ominously. Not knowing where to go, I hit the yellow pages and narrowed it down to a couple of shops. After checking them out on Google Maps and reading good reviews on Custom, I took the truck over there. What impressed me was the great degree of personal attention to the problem, and the "waste not, want not" approach to the repair. These guys did everything they could to save what was still good, and refused to scam me on new parts that were not needed. Keith rebuilt the system with sublime expertise and attention to detail. His welds looked like zippers! The work was done quickly, and I had the truck back in just a couple of hours. There was a bad O2 sensor, (a rather pricy part), but I was given the option to go out and buy it myself so he could get it installed. So many shops use an opportunity like this to order up a part and double the price on a customer. These guys are honest, and didn't do this to me. Putting in that sensor was no picnic, either. There was rust and age under there, and with his torch and grinder, Keith rebuilt the entire site. The total bill came to significantly less than expected, and it is so nice not to see that "check engine" light now. When it was done I was allowed to see the work while it was still up on the rack. Their shop is not sleek and flashy like a dealership's, but it is very clean, efficient, and well-ordered. You won't see any grease spots here. Their restroom is clean, and they have a couple of nice cats guarding the shop. The place is a bit out of the way, and is in a rough industrial commercial area out near the airport, but they have locking gates, and lifts that would probably pick up just about any vehicle. I think that a customer can get a truly fair deal here, and have really good work done.
Very impressed with the quality of service and honesty. Keith and his guys do a wonderful job. I will recommend this place to everyone I know. Finding a repair shop that will give you an honest opinion and quality service is hard to find these days. Custom Muffler and Auto Repair is certainly honest and does top quality work for a fair price. Look no further if you are looking for a lifetime mechanic!
Some kids trying to cut my girlfriends catalytic converter out, only getting about half way through, and we were dreading the hundreds of dollars it would cost to get it repaired. Custom Muffler fully repaired all of the cuts for under $100 and had it done fast.
They installed my truck's exhaust system for a fraction of the prices I was being quoted by other shops and when I broke some baffles in the muffler years later, they replaced the muffler for close to nothing.
I have had multiple vehicles worked on here and I recommend them to everyone. The are extremely nice, have great pricing, and do quality work.
Short story: I had bought an aftermarket exhaust online and was installing it on my own. During that process I almost stripped one of the 14mm nuts holding the stock muffler piping to the midpipe. The dealership told me to come back later and was going to charge me $62.50 to get it up and get the nut off, but the guy at Custom Mufflers was able to get under the car and get it off in 2 minutes. On top of that he wouldn't even take the money I offered! If I ever need any custom muffler work done I will definitely be going here again. Also, their shop cat is pretty cool!
Custom Muffler Auto Repair is a US Car Repair based in Kenner, Louisiana. Custom Muffler Auto Repair is located at 2635 Marietta St, Kenner, LA 70062, USA.
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