My husband and I will never use the branch in Kenner again. If I would have been asking for a business card (I am white), Marco would have never asked me for a green card. The banker at the other branch, proved that Marco was being a racist against Hispanics and that we did have enough information to open the account the first time.
The next day we went to a different branch and we didn't have any problems. The banker only asked for my husband's driver licencens, debit card, and social security #. He NEVER asked for a green card.
Nice
If they were busy or there were plenty of customers, I would understand but no, I guess the staff just pick and choose who to respond to. Taking my business elsewhere, glad to not be banking with them!
Love my Chase
This bank, this branch, gets the award for the worst customer service I have seen...and I have seen some bad ones, trust me. We were here to open a new account and had to leave after waiting for 30 minutes...that is 30 minutes of waiting on a business, working day.
My husband and I went to this branch 8/10/17. My husband had to take off early so that we could meet with a banker and open a business account. We arrived at 5:00 p.m. and the bank closes at 6:00 p.m. The banker Marco, asked my husband for his identification so that he could begin the process. My husband showed his I.D. and social security #, but Marco wouldn't begin the process until he saw a green card or a passport. (My husband is Hispanic.) I offered to go home and get a second identification and come back while they continued the process. Marco said it would take to long and he got off at 6:00.
Chase Bank is a US Bank based in Kenner, Louisiana. Chase Bank is located at 3540 Williams Blvd, Kenner, LA 70065, USA.
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